ServiceNow Architect

Location: Hyderabad / Bengaluru / NCR / Chennai / Remote – as per requirement

Employment Type: Full-time

Role summary

We are looking for a highly skilled ServiceNow Architect to lead the design, development, and implementation of enterprise-wide ServiceNow solutions. The role involves working closely with stakeholders to translate business needs into scalable ServiceNow architecture, ensuring adherence to best practices, performance, and governance.

Key Responsibilities

•Define and own the ServiceNow platform architecture for enterprise implementations
•Lead the design, development, and integration of ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, GRC, and other modules
•Provide technical leadership and guide development teams on ServiceNow best practices, coding standards, and platform governance
•Collaborate with business and IT stakeholders to identify automation opportunities, workflows, and custom applications
•Ensure solutions are scalable, secure, and compliant with enterprise security and regulatory standards
•Lead ServiceNow upgrade and migration projects while ensuring minimal disruption
•Integrate ServiceNow with external systems using REST/SOAP APIs, MID Server, Integration Hub
•Stay updated on ServiceNow releases and new capabilities, recommending adoption strategies
•Conduct code reviews, performance tuning, and quality assurance of ServiceNow applications

Skills & Qualifications

•Strong expertise in ServiceNow architecture, customization, and module implementation
•Proficiency in JavaScript, Glide API, AngularJS, HTML/CSS within the ServiceNow platform
•Experience with ServiceNow integrations (REST/SOAP, APIs, LDAP, SSO, SAML, OAuth, Active Directory, etc.)
•Deep understanding of ServiceNow data models, CMDB, and discovery processes
•Knowledge of ITIL processes and ability to align ServiceNow solutions with ITSM best practices
•Familiarity with cloud and security concepts (Azure, AWS, GCP, Identity Access Management)
•Strong leadership and communication skills to engage with senior stakeholders
•Certifications (Preferred)
•ServiceNow Certified System Administrator (CSA)
•ServiceNow Certified Implementation Specialist (CIS) in one or more areas (ITSM, ITOM, HRSD, SecOps, GRC, etc.)
•ServiceNow Certified Technical Architect (CTA) (highly desirable)

Experience

10+ years of IT experience, with at least 6+ years of ServiceNow platform experience

Proven experience in architecting and leading large-scale ServiceNow implementations